Frequently Asked Questions (FAQs)


Orders & Shopping

How can I place an order?

Simply browse our collections, select your preferred item, choose the required size and colour (if applicable), and add it to your cart. Proceed to checkout and follow the steps to complete your order.

Can I place an order through WhatsApp?

Yes. You can contact our team via WhatsApp for assistance with product selection and order placement.

Can I modify or cancel my order after placing it?

If your order has not yet been processed or dispatched, please contact us as soon as possible. We will do our best to accommodate your request.

How will I know if my order has been confirmed?

You will receive an order confirmation via email or phone once your order has been successfully placed.

Shipping & Delivery

Do you deliver across Pakistan?

Yes, we offer nationwide delivery throughout Pakistan.

How long does delivery take?

Orders are typically delivered within 3–7 working days, depending on your location.

Do you offer international shipping?

International shipping will be available soon. Please follow our social media pages for updates.

How much are the delivery charges?

Delivery charges are calculated at checkout and may vary depending on your location and order size.

Products & Sizing

What products do you offer?

We offer a wide range of modest fashion including abayas, jilbabs, hijabs, makhnas, namaz chaddars, Hajj & Umrah essentials, accessories, and modest outerwear.

Are your abayas suitable for everyday wear?

Yes. Our collections are designed to combine comfort, elegance, and practicality for everyday use as well as special occasions.

What fabrics do you use?

We carefully select premium-quality fabrics that provide comfort, durability, and a luxurious feel while maintaining modesty.

How can I choose the correct size?

Each product includes sizing information where applicable. If you require further assistance, our customer support team will be happy to guide you.

Will the product colour look exactly the same as shown online?

While we strive to display colours as accurately as possible, slight variations may occur due to screen settings and lighting.

Returns & Exchanges

Can I return or exchange a product?

Yes, returns and exchanges may be accepted according to our Return & Refund Policy. Please review the policy page or contact customer support for assistance.

What should I do if I receive a damaged or incorrect item?

Please contact us immediately with your order details and photographs of the item. Our team will work to resolve the issue promptly.

Hajj & Umrah Collection

Do you offer products specifically for Hajj and Umrah?

Yes. We offer a dedicated collection including ladies' makhnas, men's ihram, belts, fragrance-free products, and other essential accessories.

Are your Hajj & Umrah products suitable for first-time pilgrims?

Absolutely. Our collection is curated to provide comfort, convenience, and practicality throughout your spiritual journey.

Customer Support

How can I contact Hijab Ul Hira?

You can reach us through:

Do you have a physical store?

Yes, you can visit our store at:
Shop #28, KDA Market, Gulshan-e-Iqbal Block 3, Karachi.

How can I stay updated on new arrivals and promotions?

Subscribe to our newsletter and follow our social media channels to receive updates on new collections, exclusive offers, and seasonal launches.