Refund policy

Hijab Ul Hira Return, Exchange & Refund Policy

At Hijab Ul Hira, we strive to provide our customers with premium-quality modest wear and a seamless shopping experience. If you are not completely satisfied with your purchase, please review our policy below.

7-Day Return & Exchange Policy

You may request a return or exchange within 7 days of receiving your order under the following conditions:

✅ The item received is defective, damaged, faulty, or incorrect.

✅ The product received differs from what was ordered.

✅ The item is unused, unworn, unwashed, and in its original condition.

Contact Us First

To initiate a return, exchange, or refund request, please contact us via:

WhatsApp: +92 321 7387899

Email: info@hijabulhira.com

Please share:

  • Order Number

  • Customer Name

  • Reason for Return/Exchange

  • Clear images of the product (if damaged or incorrect)

Our team will respond within 24–48 business hours.

Important Return & Exchange Conditions

✔️ Product must be unused and in original condition.

✔️ Original tags, labels, and packaging must be intact.

✔️ Product must be returned in the same condition as received.

✔️ Exchanges for size are subject to stock availability.

✔️ Return or exchange requests submitted after 7 days of delivery will not be accepted.

Non-Returnable & Non-Exchangeable Items

For hygiene and quality reasons, the following items cannot be returned or exchanged:

❌ Accessories

❌ Undergarments

❌ Customized or made-to-order products

❌ Sale, discounted, clearance, or promotional items

❌ Products that have been worn, washed, altered, stained, perfumed, or damaged after delivery

❌ Products without original tags or packaging

Return Shipping Charges

Pakistan Orders

  • If the product is defective, damaged, or incorrect, Hijab Ul Hira will bear the return shipping charges.

  • For exchanges requested due to size, colour, or customer preference, shipping costs will be borne by the customer.

International Orders

  • International customers may also request returns or exchanges within 7 days of delivery.

  • Return shipping costs for international orders are the responsibility of the customer unless the item received is defective, damaged, or incorrect.

Refund Policy

Refunds are available only for approved returns where:

✅ The product received is defective or damaged.

✅ An incorrect item was delivered.

✅ The requested replacement item is unavailable.

Once we receive and inspect the returned item, the refund will be processed accordingly.

Refund Timeline

🔹 Refunds are processed within 10–20 business days after approval.

🔹 Refunds will be issued through bank transfer, original payment method, or store credit (where applicable).

🔹 Shipping charges are non-refundable unless the error occurred on our part.

Gift Orders

If the order was purchased as a gift, the original purchaser must contact our customer support team within 7 days of delivery to initiate a return or exchange request.

Refunds will only be issued to the original purchaser.

Need Help?

Customer satisfaction is our priority. For the quickest assistance regarding returns, exchanges, refunds, product concerns, or order support, please contact us directly on WhatsApp:

+92 321 7387899

Thank you for shopping with Hijab Ul Hira.